Part of my house demolition involves moving where the Comcast cable enters the house. Last week, they sent out a tech on 'reconnaissance' to see what the heck the person I spoke to on the phone really meant. Today, a higher-up person called me, asked if I was going to be here, and showed up in the 30 min it said it was going to take him to get here. He looked at the job, told me what trenching needed to happen, talked to my excavation contractor who just happened to be here today, and handed me his business card saying to call him when the trench is ready. However messed up Comcast's call centers are, I continue to be impressed by the people on the ground. They guy who came today knows the person who orchestrated the installation of this system in 2011, who I remember as being very competent and easy to work with.