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I'm about to get MEAN.
Sep. 7th, 2012 05:45 pmHere is the synopsis of my dealings with Comcast.
Problem: can't log into bank from home network on new laptop. Can log into bank from any other network I take new laptop to. Talked to bank. Bank looks at logs and says: I see your packets come in, I see ours go out, but then you don't get them.
August 27 or 28: I call comcast and explain. They open a ticket # and tell me "someone will get back to you later in the week."
September 6, 9 am- 9:45: I open an online chat with comcast customer support - I'm told the ticket was closed and to call "COmcast Security Assurance" Yes, that took 45 Minutes to get to that point.
September 6th, 3pm: I try to call, get "all lines are busy try again later", I call the main #, wait on hold for 10 min, have then transfer me to "security assurance" and the call gets dropped. I start another chat session. I escalate to a supervisor. Am told "Within 24 hours, there will be a reply to the email address you provided Danni to make sure that issue will be addressed."
September 7, 4pm, no contact from comcast, entire net and phone and TV down. Call customer support. On hold for 35 Minutes! get net working again. Bank still not fixed. Am told that issue is being reported again and I should hear back from someone.
Really, I do not believe them. This synopsis goes to NH PUC on Monday if it's not fixed.
Problem: can't log into bank from home network on new laptop. Can log into bank from any other network I take new laptop to. Talked to bank. Bank looks at logs and says: I see your packets come in, I see ours go out, but then you don't get them.
August 27 or 28: I call comcast and explain. They open a ticket # and tell me "someone will get back to you later in the week."
September 6, 9 am- 9:45: I open an online chat with comcast customer support - I'm told the ticket was closed and to call "COmcast Security Assurance" Yes, that took 45 Minutes to get to that point.
September 6th, 3pm: I try to call, get "all lines are busy try again later", I call the main #, wait on hold for 10 min, have then transfer me to "security assurance" and the call gets dropped. I start another chat session. I escalate to a supervisor. Am told "Within 24 hours, there will be a reply to the email address you provided Danni to make sure that issue will be addressed."
September 7, 4pm, no contact from comcast, entire net and phone and TV down. Call customer support. On hold for 35 Minutes! get net working again. Bank still not fixed. Am told that issue is being reported again and I should hear back from someone.
Really, I do not believe them. This synopsis goes to NH PUC on Monday if it's not fixed.
